Welcome to the world of Apostrophe. Our FAQ page is dedicated to answering your questions about our luxury women's fashion collections and providing you with exceptional service. For any other inquiries, please do not hesitate to contact us; we are here for you.
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1. What are the delivery options?
Delivery times vary depending on the
destination and the delivery method chosen.
- For orders in France, delivery times are 2 to 5 working days.
- For international deliveries, it can take between 3 and 15 days
worked.
A confirmation email with a tracking number will be sent to you as soon as
your order is shipped.
2. What are the delivery times for my orders?
Delivery times vary depending on the
destination and the delivery method chosen.
- For orders in France, delivery times are 2 to 5 working days.
- For international deliveries, it can take between 3 and 15 days
worked.
A confirmation email with a tracking number will be sent to you as soon as
your order is shipped.
3. What are the delivery costs?
Delivery costs are free for orders placed in France.
They are also offered in Europe for all orders over €250.
The cost of delivery to the rest of the world is €20, but is free if
your order exceeds €1,000
4. Do you ship internationally?
Thanks to our partner DHL express, we ship
worldwide. No matter where
you are, we strive to deliver our clothes directly to your home, with
the best possible service. International delivery times and costs
may vary depending on your country.
5. How can I track my order?
After your order has been shipped, you will receive a confirmation email with a tracking number. This
number allows you to track the status of your order in real time. You
You can also log in to your account on our site to follow the
status of your order at any time.
6. What if my order is late or does not arrive?
If
your order is late or you have not received it within the time limit
indicated, please check the delivery status and/or tracking number
provided. For further assistance, please contact our customer service at help@apostrophe.fr or by phone at +33.1.42.21.90.73
We will do our best to help you locate your order.
7. What happens if I am not available during delivery?
You will receive a message from DHL on your phone number before delivery for
notify you of the scheduled time. You can change the time or
the date of the appointment to accommodate you.
8. Do you offer express delivery?
Unless you choose the option
of a delivery by courier if you are in the Paris region, all our
Deliveries are made with our partner DHL Express. World leader in
In terms of last-mile logistics, it is committed to delivering your
order within 24 or 48 hours from the time the package is taken over in time
normal.
9. Can my package be delivered to a collection point?
We do not yet offer the option of delivery to a relay point.
10. What should I do if my package is damaged upon delivery?
If your package is damaged at the
receipt, we recommend that you refuse the package or report
immediately report the damage to the carrier. Then contact our service
customer ( help@apostrophe.fr ) with a
photo of the damaged packaging, and we will take care of resolving the problem
quickly.
10. Can a third party receive my package for me during home delivery?
Yes, someone at your home will be authorized to collect your order. They will be asked for a signature by
the carrier, which will serve as proof of receipt.
1. What is your return policy?
In your package you will find a prepaid label from our carrier if you
wished to return one or more products from your order. If this is not the case, please do not hesitate to contact our customer service at
+33.1.42.21.90.73 or by email at help@apostrophe.fr
We accept returns within 15 calendar days at
from the date of receipt of your order, provided that the items
are in their original condition, unworn and with all tags
intact.
To initiate a return, log in to your account and follow the
return instructions in the “My Orders” section. The procedure is
also detailed in the return form page
2. How to make an exchange?
The procedure for an exchange is the same as for a return, you
you will have to indicate it on the return slip
Upon receipt of your product, we will contact you to confirm or not the
availability of the desired size
3. Are there any return costs?
Returns are free for
orders in France.
For international returns,
Fees may apply, and will be deducted from the refunded amount.
exact return costs will be indicated when you request your return.
We do not accept returns
in stores for now.
4. How long does the refund take?
Once your return is received and inspected, your
refund will be processed within 3 to 8 business days. The amount will be
automatically credited to the payment method used during purchase, and a
A confirmation email will be sent to you once the refund has been processed.
5. Can I return sale items?
Yes, sale items can be returned.
under our 15-day return policy. However, please
Please note that some items on special promotion may be marked as
non-refundable at the time of purchase.
6. How do I return a defective or damaged item?
If you receive a defective item or
damaged, contact our customer service immediately at help@apostrophe.fr or by phone at +33.1.42.21.90.73
We will arrange a return free of charge for an exchange or refund
complete.
7. What should I do if I have not received a refund confirmation?
If you have not received a refund confirmation after 10 days, contact
our customer service by email at help@apostrophe.fr
or by phone at +33.1.42.21.90.73 to check the status of your
refund, and we will be happy to help you.
8. How do I track the status of my return?
Please keep a copy of your order deposit slip, which will also allow you to track its status.
from the carrier.
9. Can I exchange an item purchased online in one of your stores?
Yes, it is possible to organize an exchange in
store, provided you have contacted us beforehand.
Returns to stores are not permitted, but if you notify our
customer service (by email to help@apostrophe.fr ),
We will arrange with the desired store to have the desired size set aside
for you, subject to availability at the point of sale.
1. Do you offer personalized style advice?
In store, in addition to a warm welcome and
caring, you will benefit from unique advice from our teams who will
will assist you in choosing the most appropriate outfits for your
morphology.
This service is not currently available on the online store.
2. Can I get help finding the perfect size?
A size guide is available on the product page or
on our website to help you in your choice. When the
model has a special fit, we mention it in the product descriptions.
3. Do you offer a fitting or alteration service?
We work with workshops of
high quality, often close to our points of sale. In store, we
will take your measurements and adjust the model so that it fits you perfectly
perfection. Our retoucher will generally complete the retouching within 48 hours, and
we will invite you to come and collect your garment.
This service is not currently available.
available on the internet, but we are working to offer you options.
4. How can I contact customer service?
Apostrophe customer service is available
Monday to Friday, 9:30 a.m. to 6:30 p.m., by phone at +33.1.42.21.90.73 or by email at help@apostrophe.fr
We will endeavor to respond to you as soon as possible.
5. Are there any additional charges for custom sizes?
We do not usually offer tailor-made services. In some cases,
In this case, this may be possible, you should contact customer service. The additional cost
is 50% of the sale price.
6. What is the manufacturing time for custom-made clothing?
If the conditions are met to make a custom-made product, the lead time is around one month.
7. Do you offer online support for product questions?
Yes, you can contact us via our Smart Chat or our customer service. We will do our best to help you find the perfect item for you.
1. How to place an order on your site?
To place an order on our site, simply follow these steps:
- Browse our selection of items and add the ones you wish to purchase to your cart.
- Once you have completed your selection, click on the shopping cart to check your order.
- Follow the instructions to enter your delivery and payment information.
- Confirm your order and you will receive a confirmation by email.
If you have any questions or need assistance, our customer service is here to help!
2. Can I change or cancel my order after I have placed it?
Yes, as long as the order has not been shipped. If you wish to change
something about your order, we recommend you call the service
customer directly, at +33.1.42.21.90.73
3. How can I use a promo code when ordering?
Once you have completed the confirmation step of your basket, you have the possibility
add a discount code on the page where you fill in your address,
below your shopping cart details on the right.
4. What should I do if I have not received an order confirmation?
In case you have not received an order confirmation
immediately after setting it, we advise you to check your
spam. If you can't find an email either, please
contact customer service to verify that your order has been successfully placed
recorded. There may have been an error with your bank, or the
email filling
5. Can I order without creating an account?
Yes, you are not required to create an account to validate your purchase. An email will be sent to you.
will however be necessary to be kept informed of the progress of your
order.
6. How can I track my order?
You can track the status of your order by checking your email address.
purchase confirmation. If the product has been shipped, you can track it by
real time by following the link received in the email informing you of its receipt
charge by DHL Express.
7. Is there a minimum order for free shipping?
Delivery costs are free for orders placed in France.
They are also offered in Europe for all orders over €250.
The cost of delivery to the rest of the world is €20, but is free if
your order exceeds €1,000
8. What should I do if an item in my order is out of stock?
Unfortunately,
Some products may be victims of their own success. We advise you
will then contact you to offer you two solutions, a partial shipment
of your order (and you will be refunded for the missing product), or a full refund.
9. Can I add items to an order already placed?
No, it is not possible to
modify an order, however if you contact us we will make sure
group shipments.
10. What payment methods do you accept?
Our payment partner accepts Visa, American Express, and Mastercard. You can also pay with Apple Pay. Plus, you can choose to pay in 2 or 3 installments with Alma, for added flexibility.
11. Can I change my delivery address after placing an order?
You will not be able to modify the order directly online, but you
You can contact customer service by phone at +33.1.42.21.90.73 or by email at help@apostrophe.fr . If your order has not been
not been shipped, we will change it manually.
In
If your order has already been shipped, you can change the address.
delivery directly with DHL, following the instructions received on the
message.
12. How do I place my order by phone?
You will not be able to modify the order directly online, but you
You can contact customer service by phone at +33.1.42.21.90.73 or by email at help@apostrophe.fr . If your order has not been
not been shipped, we will change it manually.
In
If your order has already been shipped, you can change the address.
delivery directly with DHL, following the instructions received on the
message.
1. What payment methods do you accept?
We accept multiple payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and other secure methods to make your online shopping easier. When checking out, simply select the option that works best for you.
2. Is payment secure on your site?
Yes, we use state-of-the-art encryption technologies to ensure all payment information is processed securely. Your data is protected so you can shop with confidence.
3. Can I pay in installments?
We offer payment options in several
times via Alma, which allows you to spread the amount of your order over
multiple installments. Select this option during checkout if it is available.
available for your country. We cover the shipping costs
funding
4. What is Alma and how does it work?
Alma is a startup of
French microcredit which allows you to split it into several installments (2, 3 or even 4
times) the regulations. Prior to the debit, each month you will receive a
flow rate alert, with the possibility under certain conditions of postponing
a few days before the deadline.
4. What should I do if my payment is declined?
If your payment is declined, first check your card information and make sure you have sufficient funds. If the problem persists, contact your bank to verify payment authorization. You can also try another payment method or contact our customer service for assistance.
5. Can I use multiple cards for one order?
Currently, our system only accepts one payment method per order. However, you can use a credit or debit card in combination with a promo code or gift card if applicable.
6. How do I use a promo code?
To use a promo code, enter it in the “Promo Code” field when finalizing your order, then click
“Apply”. The discount will be automatically deducted from the total amount if the code is valid.
7. Why was an amount charged, but I did not receive an order confirmation?
If the amount has been charged but you have not received an order confirmation, this may be a temporary issue. Check your spam folder, and if you still cannot find the confirmation email, contact our customer service to check the status of your order.
8. How do I get an invoice for my order?
Once your order is confirmed, you will automatically receive an invoice by email. You can also download the invoice from your customer account under the “My orders” tab.
10. What should I do if I was charged twice?
If you see a double charge, it is possible that one is a temporary authorization that will be canceled by your bank. If the problem persists, contact our customer service with the details of your order, and we will help you resolve the situation quickly.
1. How can I contact customer service?
Apostrophe customer service can be reached by phone at
+33.1.42.21.90.73. or by email at
help@apostrophe.fr
2. What are your customer service opening hours?
The switchboard is open by phone from Monday to Friday, from 9:30 a.m. to 6:30 p.m. We
We try to respond to your requests by email within 48 hours, even if the delay may
be longer in case of high traffic.
3. Can I track the status of my order with customer service?
You can contact us by phone or email to inquire about the status of your order. This information is available in your customer area.
4. How can I modify or cancel my order?
If you
If you wish to modify your order, you must contact the service
customer by phone at
+33.1.42.21.90.73. or by email at help@apostrophe.fr . If your order has not been shipped, we will make the desired change, in the event
Otherwise, you will have to wait to receive the order and possibly we
turn it over.
5. How can I return a product?
The return procedure is
explained on this page
. It is imperative that you include a copy of the return package in the return package.
invoice for the order as well as the return slip, which you can download here .
In your order you should find a prepaid label to ensure
the return. If this is not the case, you can contact us by email at
the address help@apostrophe.fr . The address
back is:
Apostrophe, return service
20 impasse d'Antin, 75008, Paris, France
6. How do I get an invoice for my order?
Once your order is confirmed, you will receive
automatically receive an invoice by email. You can also download the
invoice from your customer account under the “My orders” tab.
7. Does customer service speak multiple languages?
Our customer service teams will be able to answer your questions in French or
English
8. What should I do if I have a problem with a defective product?
We make every effort to inspect all our products before shipping.
However, it may be that an imperfection is not detected. In this case, and as soon as
receipt of the order, please contact customer service by email at help@apostrophe.fr specifying your
order number, and adding photos of the problem detected.
9. Can I exchange an item in store?
Yes, it is possible to arrange an exchange in store, provided that you
have contacted beforehand.
Returns to stores are not permitted, but if you notify our
customer service (by email to help@apostrophe.fr ),
We will arrange with the desired store to have the desired size set aside
for you, subject to availability at the point of sale
1. How do I know if a product is in stock?
Product availability is indicated
on each product page. If an item is out of stock, you can
sign up to receive a notification as soon as it is back
available.
2. How do I know my size?
We offer a detailed size guide for
help you choose the perfect size for each item. You can
consult this guide on each product page, under the Size Guide option.
If you still have any doubts, our customer service is at your disposal.
to advise you.
3. What types of products do you offer?
We offer a wide range of women's clothing.
4. Are your products of good quality?
At Apostrophe, quality is at the heart of our approach. Each piece is
made with carefully selected materials and finishes
impeccable, in workshops renowned for their expertise.
However, talking about quality is a particular topic, and the best way
to judge the quality of a garment is to try it on. That's why we recommend
We offer free shipping and returns, so you can experience our
creations with complete peace of mind
5. Are the product photos true to reality?
We do our best to ensure that product photos are accurate to reality. However, colors may vary slightly depending on lighting and screen settings. If you have any questions about a product, our customer service can provide you with more details.
6. Can I pre-order out-of-stock items?
It is not yet possible to pre-order a
product, however if an item is out of stock, you can
Sign up to receive a notification when it's available again.
7. Are your products ethical and sustainable?
At Apostrophe, we make it a point of honor
to collaborate with workshops renowned for their exceptional know-how and
their demand for quality. Each piece is designed with the greatest care, in a process of excellence, with finishes worthy of the highest
standards.
Our commitment to sustainable fashion is reflected in the creation of clothing
designed to last: carefully selected materials, a style
timeless and a confection designed to last through the seasons.
8. Can I customize a product?
We are working to offer you a
customization of some products, but the option is not yet
available.
What sizes are available?
At Apostrophe, we believe that every
silhouette deserves to be enhanced. That's why our collection is
available in a generous size range, ranging from 36 to 46. We
We want to create clothes that fit different body shapes and
highlight your natural beauty with elegance and comfort.
10. How do I maintain my products?
To preserve the quality of your purchases, each product has a specific care label. Follow the care instructions indicated to ensure the longevity of your items. If you have questions about the care of a particular product, our customer service can provide you with additional advice.